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FIELD SERVICE RESOURCES

Browse ServiceMax Resources for Datasheets, Whitepapers, Videos and More

FEATURED RESOURCE
Refining Digital Transformation through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
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Ready to learn more? We've got plenty of resources to help you dig in deeper.
Case Study
B. Braun

230210

  • Life Science & Medical Equipment
  • Global

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.
Case Study
3D Systems Delivers with IoT and ServiceMax

221213

  • Mechanical or Industrial Manufacturing
  • NAM

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.
Case Study
Accelerating Digital Transformation with Eastman Kodak

221031

  • Mechanical or Industrial Manufacturing
  • Information Technology & Business Services
  • Global

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.
White Paper
Robust Enterprise Asset Management for Multiple Roles

220415

Field service companies are asset-intensive and rely on assets to stay operational. Having a tool to help with the revenue efficiency of these assets is key to profitability. FX EAM is the perfect partner for multiple roles, including maintenance managers, operations managers, inventory managers, and mechanics. The module transforms them into more efficient, productive, and highly accurate field service professionals.
White Paper
CFO Blueprint to Reduce Days Sales Outstanding

220415

  • Oil & Energy

The oilfield services industry spends millions of dollars a year generating and processing invoices. Tools and processes that optimize and automate elements of the invoicing process have the potential for a big payoff in a reduction in DSO.
White Paper
Data to Empower Business

220415

FieldFX takes digital data from the field and the back office and makes it accessible for reporting within FX Analytics.
Datasheet
The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.
Datasheet
ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.
Datasheet
ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.
Infographic
Asset Data Drives Value Across the Organization

221026

Discover how asset data drives value from your front-line and operational teams to your strategic and management teams.
Infographic
Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

220616

  • Mechanical or Industrial Manufacturing

To ensure that 3D Systems' customer service matches the quality and speed of their printing capabilities, they turned to ServiceMax and its partner Aquant.
Infographic
Alcon’s Vision for Streamlined Field Services with ServiceMax & ProntoForms

220613

With ServiceMax & Prontoforms, Alcon implemented a streamlined FSE process to close work orders, saving 11,000 hours per year.
Webinar
The Importance of After Sales Service Lifecycle Data

230330

  • Thought Leadership
  • Service Transformation

Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.
Webinar
Product Spotlight: DataGuide in ServiceMax Core

221219

  • Productivity / Efficiency / Operation Excellence
  • Revenue / Profitability
  • Service Transformation

In this Product Spotlight, Archana Krishnan, Senior Product Manager at ServiceMax, walks through the rich advanced forms and document generation capabilities available in DataGuide. Plus, she talks about the depth of DataGuide in a common maintenance scenario.
Webinar
Product Spotlight: Service Contracts & Contract Management in Asset 360

221205

  • Productivity / Efficiency / Operation Excellence
  • Revenue / Profitability
  • Service Transformation

See the capabilities of contract management in Asset 360 that empower customers to standardize and generate service contracts at scale.
eBook
The Impact of Digital Transformation on Service Organizations

230227

Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.
Analyst Research
2022 Gartner Critical Capabilities for Field Service Management Report

230214

ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report. According to Gartner, ServiceMax is suitable for all use cases, most notably for equipment-centric and outcome-centric use cases.
eBook
Discover the Power of Asset Data Across the Organization

221213

From the front-line to senior management, asset data visibility is critical to drive essential decision-making throughout the asset lifecycle and enables teams around the organization to perform their jobs more effectively.
Video
ServiceMax Live: ServiceMax at PTC LiveWorx 23

230316

Watch this ServiceMax Live to learn why you should attend LiveWorx and what you can expect while there.
Video
ServiceMax Live: Complex vs. Simple Field Service Management

230111

Watch this ServiceMax Live episode to hear from Aly Pinder, IDC on the growing complexity of field service management.
Video
ServiceMax Live: 2023 Predictions - A Year of Change for Field Service

221220

Watch this ServiceMax Live episode to hear 4 predictions for field service from our Global Customer Transformation team.
Video
Swisslog Leverages ServiceMax Asset 360 for Digital Transformation

221202

  • Information Technology & Business Services

Heinrich Luthi, Head of Customer Service, explains the vision of predictive maintenance and IoT, and how Swisslog aims to deliver data-driven results and exceptional customer value with ServiceMax.

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